Frequently Asked Questions
Everything you need to know about shopping with Soulworks.
What are your shipping times and costs?
We offer standard shipping across the country, typically arriving within 3-7 business days. Shipping costs are calculated at checkout based on your location, with free shipping available on orders over $75.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in their original, unused condition.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
Soulworks accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we ship to select international destinations. Please check our shipping page during checkout to see if your country is listed and to view applicable international rates.
How do I contact customer support?
Our team is here to help! You can reach us via the contact form on our website, or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.